New Cases Dropped
Featured collection
Premium Materials
Elevated finishes, precise cutouts, and durable builds designed to keep your phone looking fresh.
Have a question? We have got you.
Take a look through our most common FAQs below. If you still need help, send us a message and we will jump in.
When will my order arrive?
Order processing takes 1 to 2 business days, Monday to Friday. Once processing is complete, your order is handed off to the carrier for shipment.
Shipping transit time usually takes 6 to 8 business days, Monday to Friday.
Most orders arrive within 7 to 10 business days from the order date. You will receive a tracking number as soon as your order is dispatched.
For more details, please review our Shipping Policy.
Is it possible to return or swap my order?
Absolutely. You have 100 days to request a refund or exchange. If there is a defect or a sizing issue, we will help sort it out. Contact us or email us at info@noracases.com to get started.
How do I make sure I order the correct phone model?
Please double-check your phone model before ordering. On iPhone, go to Settings > General > About and look for Model Name. On Samsung, go to Settings > About phone. If you are unsure, contact us or email info@noracases.com and we can help you choose the right option.
Can I change or cancel my order?
If your order has not been dispatched yet, we may be able to update or cancel it. Please contact us or email info@noracases.com as soon as possible with your order number.
How do I track my order?
Once your order is dispatched, we will email you a tracking number. You can track your shipment on our Track Your Order page using your tracking details. If you need help locating your tracking info, contact us or email info@noracases.com with your order number.
Any question?
You can contact us through our Contact Us page or email info@noracases.com! We will be happy to assist you.